Study: Competition from Uber, Lyft Making Cab Drivers Nicer

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BY STEPHEN KRUISER | JANUARY 9, 2016 | www.pjmedia.com

Great, now make cab rides cheaper.

Taxi drivers are hamstrung in their ability to compete with Uber. They don’t control the major lever of competition, the ability to lower their fares. They aren’t allowed to surge price either, which can boost the supply of cars when and where passengers need them. In many markets, they can’t let riders pay by Uber.sized-770x415xcTHUMBsmartphone or order a car that way.But taxi drivers do control many aspects of the quality of a ride. And in one fascinating consequence of the rise of Uber, it looks — in passenger complaint data — as if taxi drivers under new competition may be trying harder to give you a pleasant ride.

The Technology Policy Institute’s Scott Wallsten, in research presented this week at the annual meeting of the American Economic Association, finds evidence in New York that the number of complaints per taxi trip there has declined as Uber has expanded in the city. In Chicago, complaints about air conditioning, “broken” credit card machines and rude drivers have fallen as well with the recent rise of alternatives to taxicabs.

I know, I know, astute PJ Media readers are saying, “No kidding.” Sadly, proof of the benefits of marketplace competition is still news to lefties and it is worth taking a look at the number of times they are forced to admit it (the lefties in this case being the Washington Post, of course).

It has been in cities that are controlled by Democrats (who are basically owned by Big Labor) that Uber, Lyft and other taxicab alternatives have met legal challenges, almost none of which have stuck. Government-regulated monopolies fear competition, because even the most ardent leftists end up noticing just how awful they are.

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